Zohran Mamdani
Role at the time: Mayor of New York City
Statement summary
Mamdani announced enforcement of the city's click-to-cancel rule, saying no one should need 45 minutes of hold music to stop paying for something they never wanted.
“No one should need 45 minutes of hold music to stop paying for something they never wanted”
The mayor's office announces the rule's effective date and complaint portal, and quotes its supporters. The legal requirements are set out in the adopted rule.
Archived copy (opens in a new tab)Why we used this label
The reference point is whether the city was right to require easy cancellation of subscriptions. Mamdani says "No one should need 45 minutes of hold music to stop paying for something they never wanted" while announcing enforcement of the rule, which backs the requirement as justified, so we labeled it Defended or excused. The closest competing label is Condemned, since the quote criticizes obstructive cancellation practices; it loses because the case asks about the city's requirement and he is backing it.