Mamdani backs city enforcement against subscription traps
Zohran MamdaniMayor of New York City
Mamdani announced enforcement of the city's click-to-cancel rule, saying no one should need 45 minutes of hold music to stop paying for something they never wanted.
“No one should need 45 minutes of hold music to stop paying for something they never wanted”
Official statement
Where this statement fits
Was Mamdani right to require click-to-cancel for subscriptions?
DCWP adopted New York City's click-to-cancel rule under Mayor Mamdani's administration. It took effect on October 1, 2026. Mayor Zohran Mamdani defended city enforcement against subscription traps. NetChoice had opposed the proposed rule, citing overlap with state law and added compliance costs. The final text clarified that retention offers are restricted when they obstruct or unreasonably delay cancellation. The dispute concerns the need for added city requirements, penalties and restitution, not a general right to make subscriptions difficult to cancel.
Source and context
Official statement
About this source
The mayor's office announces the rule's effective date and complaint portal, and quotes its supporters. The legal requirements are set out in the adopted rule.
Archived copy (opens in a new tab)Before the quotation
The announcement says the final rule is taking effect and introduces a complaint portal.
After the quotation
The release describes civil penalties and restitution. The adopted rule supplies the legal cancellation standard.
How this statement is classified
The label describes this statement's response within the context above.
Why this label?
The reference point is whether the city was right to require easy cancellation of subscriptions. Mamdani says "No one should need 45 minutes of hold music to stop paying for something they never wanted" while announcing enforcement of the rule, which backs the requirement as justified, so we labeled it Defended or excused. The closest competing label is Condemned, since the quote criticizes obstructive cancellation practices; it loses because the case asks about the city's requirement and he is backing it.
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More from this case
Read the full caseDCWP says its click-to-cancel rule is consistent with state law
NYC Department of Consumer and Worker Protection
“the rule is fully consistent with the existing approach in the GBL”Read statement
NetChoice opposes added city subscription requirements
NetChoice
“The legal uncertainty created by the proposed rule would itself cause harm to consumers and businesses alike.”Read statement
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- Mamdani backs city enforcement against subscription traps
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The Dispute Index. "Mamdani backs city enforcement against subscription traps". First published: 2026-10-12. Last updated: 2026-10-12. https://disputeindex.com/events/5600-mamdani-announced-enforcement-of-the-city-s-click