Gregory Goins says 14 percent staff growth against 6 percent workload growth is unsustainable
Gregory GoinsActing chief operating officer of the Veterans Health Administration, testifying before the Senate Committee on Veterans' Affairs
Sen. Tommy Tuberville asks about VHA staff growth, and Gregory Goins, the VHA's acting chief operating officer, answers at the Senate Veterans' Affairs Committee hearing of January 28, 2026.
Excerpts from 59:31 to 1:00:27 and 1:01:51 to 1:03:39 of the committee's archived hearing video, joined with a one-second black gap. DI added its logo in the corner.
Video: U.S. Senate Committee on Veterans' Affairs. Public domain (U.S. government work) (opens in a new tab)
Watch the full original video (opens in a new tab) (relevant passage: Sen. Tommy Tuberville's question, about 0:59:31 to 1:00:27, and Gregory Goins's answer, about 1:01:51 to 1:03:39 on the archived video timeline)
Goins tells senators the VA has never tied staffing to workload, and that the VHA cannot sustain a 14 percent increase in personnel to support a 6 percent increase in workload.
Responding to
The Veterans Health Administration added 14 percent more personnel to support a 6 percent increase in workload over the same period, which the VA cannot sustain.
“Our organization cannot withstand over time and be sustained with a 14% increase of personnel to support a 6% increase in workload”
Original video
Reporting
Reporting

Where this statement fits
VA consolidates its health care networks from 18 to five and caps staffing; Collins says it cuts bureaucracy, and critics say the caps strain veterans' care
On December 15, 2025, the Department of Veterans Affairs announced a reorganization of the management structure of the Veterans Health Administration, which runs the VA's hospitals and clinics. The VA calls the effort the Restructure for Impact and Sustainability Effort, or RISE, and describes it as its largest transformation in more than 30 years. It shrinks the VA's regional health care networks, known as Veterans Integrated Service Networks or VISNs, from 18 to five, adds health service areas beneath them and gives VHA Central Office responsibility for policy, financial management and oversight. The VA said the changes would take 18 to 24 months. The VA also lifted its health care hiring freeze in January 2026 but gave each network a baseline number of positions that it can exceed only with approval from a central hiring committee, and it removed vacant positions from its rolls. VA officials told senators the caps correct overhiring; Gregory Goins, the VHA's acting chief operating officer, said 14 percent staff growth against 6 percent workload growth was unsustainable. Secretary Doug Collins says the reorganization is not a reduction in force and that staffing at medical centers and clinics will not change. Republican committee chairs Mike Bost and Jerry Moran back the plan's aims, though Bost has his own bill for eight networks, and Moran said he would not want a cap to be the determining factor if problems develop. Democrats on both veterans' committees, and Kenneth Kizer, who designed the network structure in the 1990s, say the plan lacks detail and comes on top of large staff losses. Sen. Maggie Hassan told Collins that doctors and nurses are not overhead. As of November 13, 2026, the VA lists five networks on its website, which GAO says changed on July 15, 2026, and its RISE page says no offices or positions will be eliminated through the restructure.
Source and context
Original video
About this source
Archived video of the committee's January 28, 2026 hearing, Building a 21st Century VA Health Care System: Assessing Efforts to Restructure the Veterans Health Administration. Sen. Tommy Tuberville shows a chart of VHA staff growth against patient encounters and asks whether the VA is rebalancing after overhiring. Gregory Goins, the VHA's acting chief operating officer, answers that the VA has not tied staffing to workload and that 14 percent staff growth against 6 percent workload growth is unsustainable.
Archived copy (opens in a new tab)Watch the clip from this source at the top of the page.
Reporting
About this source
Government Executive report on the Senate Veterans' Affairs Committee hearing of January 28, 2026 with Secretary Doug Collins and other VA officials. It quotes acting VHA chief operating officer Gregory Goins and Sen. Maggie Hassan from the hearing, and Chairman Jerry Moran from remarks after it, on the reorganization and new facility staffing caps.
Archived copy (opens in a new tab)Reporting
About this source
Washington Examiner report on the Senate Veterans' Affairs Committee hearing of January 28, 2026 on the VA's plan to consolidate its 18 regional networks into five. It summarizes questions from senators of both parties, including Maggie Hassan's objections to hiring caps and Tommy Tuberville's defense of the VA's rebalancing of staff.
Archived copy (opens in a new tab)Before the quotation
Sen. Tommy Tuberville showed a chart of VHA staff growth against patient encounters since fiscal year 2019 and asked whether the VA was rebalancing after overhiring. Goins said the VA had added staff at the start of the COVID-19 pandemic and in anticipation of demand after the PACT Act that did not fully arrive.
After the quotation
Goins said the situation was unsustainable and not right for taxpayers. Later in the hearing he said the VA had never had a strategic approach to allocating resources across the system.
How this statement is classified
The label describes this statement's response within the context above.
Why this label?
The reference point is the VA's reorganization of the Veterans Health Administration, announced December 15, 2025, and the staffing caps that came with it. Goins argues that VHA staffing outgrew its workload and that the VA must bring the two back into line, which defends the staffing caps and the rebalancing that came with the reorganization.
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Read the full caseTammy Baldwin says the VA's assurances about the restructuring need transparent plans and clear metrics
“While the VA has stated that field operations will remain unaffected by this restructuring, those assurances must be supported by transparent plans and clear metrics for success. Local communities need to know that access to care will not be compromised through the pursuit of administrative efficiency.”Read statement
Debbie Wasserman Schultz says a draft estimate shows the reorganization has a cost after she was told it would be cost neutral
“One new piece of information provided to us was a draft cost estimate. It showed that there will indeed be a cost where I was previously told that this would end up being cost neutral.”Read statement
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“This is the current structure. Right? What is great about this chart is you can look at it upside down and it still does not make any sense at all.”Read statement
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The Dispute Index. "Gregory Goins says 14 percent staff growth against 6 percent workload growth is unsustainable". First published: 2026-11-13. Last updated: 2026-11-13. https://disputeindex.com/events/8766-goins-tells-senators-the-va-has-never-tied