Mozilla criticizes eMudhra's delayed answers
MozillaMozilla Root Program, statement by Dennis Jackson
Mozilla says it had received no response to the questions it sent eMudhra on October 20. It shares Chrome's concerns and expects eMudhra to uphold its obligations.
“We share the Chrome Root Program's concerns and whilst we appreciate eMudhra's difficulties, we expect eMudhra to uphold its obligations to Mozilla and the wider community.”
Official statement
Where this statement fits
eMudhra says it handled certificate compromise diligently; Chrome and Mozilla criticize delayed answers
eMudhra says it handled a certificate-key compromise diligently, revoked the affected intermediate CA certificates promptly and is moving customers to other providers. Chrome and Mozilla criticize delays in answering their questions. The company later apologized for the key-generation flaw and promised a full root-cause report and independent review.
Source and context
Official statement
About this source
Mozilla says that, as of October 23, it had not received answers to the questions sent on October 20.
Archived copy (opens in a new tab)Before the quotation
Dennis Jackson says Mozilla sent questions on October 20, allowed an initial 24 hours and had received no answers by October 23.
After the quotation
In comment 51, eMudhra says it has answered Mozilla's questions in direct correspondence.
How this statement is classified
The label describes this statement's response within the context above.
Why this label?
Mozilla criticizes the missed response deadlines and expressly shares Chrome's criticism of the response. Its acknowledgment of the company's difficulties does not express approval of the delay.
- Recorded on
- Published here
More from this case
Read the full caseChrome criticizes eMudhra's explanation for delayed answers
Google LLC
“Offering it as an excuse conveys that reputation management is being prioritized over the obligations that eMudhra still owes to the billions of relying parties its mistake exposed. Those obligations do not relax because the consequences are uncomfortable.”Read statement
eMudhra defends its response to the certificate incident
eMudhra
“eMudhra handled the recent incident diligently, revoking the affected CAs within 14 hours of discovery and disclosing promptly.”Read statement
Share or embed this statement
The embed keeps its attribution link to The Dispute Index. Credit the image to The Dispute Index and link to the statement page.
Cite this record
- Publisher
- The Dispute Index
- Title
- Mozilla criticizes eMudhra's delayed answers
- First published
- Last updated
- Permalink
- https://disputeindex.com/events/7138-mozilla-says-it-had-received-no-response-to
Last updated marks the most recent saved version of this published statement.
The Dispute Index. "Mozilla criticizes eMudhra's delayed answers". First published: 2026-10-29. Last updated: 2026-10-29. https://disputeindex.com/events/7138-mozilla-says-it-had-received-no-response-to