eMudhra defends its response to the certificate incident
eMudhraDigital trust company
eMudhra says it handled the incident diligently, revoked the affected CAs within 14 hours of discovery and disclosed promptly.
“eMudhra handled the recent incident diligently, revoking the affected CAs within 14 hours of discovery and disclosing promptly.”
Official statement
Where this statement fits
eMudhra says it handled certificate compromise diligently; Chrome and Mozilla criticize delayed answers
eMudhra says it handled a certificate-key compromise diligently, revoked the affected intermediate CA certificates promptly and is moving customers to other providers. Chrome and Mozilla criticize delays in answering their questions. The company later apologized for the key-generation flaw and promised a full root-cause report and independent review.
Source and context
Official statement
About this source
The company defends its handling and announces its planned exit from this business.
Archived copy (opens in a new tab)Before the quotation
The release attributes this account to chairman V. Srinivasan.
After the quotation
It announces a business exit and continued customer support.
How this statement is classified
The label describes this statement's response within the context above.
Why this label?
It argues that its response after discovery was adequate.
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More from this case
Read the full caseMozilla criticizes eMudhra's delayed answers
Mozilla
“We share the Chrome Root Program's concerns and whilst we appreciate eMudhra's difficulties, we expect eMudhra to uphold its obligations to Mozilla and the wider community.”Read statement
Chrome criticizes eMudhra's explanation for delayed answers
Google LLC
“Offering it as an excuse conveys that reputation management is being prioritized over the obligations that eMudhra still owes to the billions of relying parties its mistake exposed. Those obligations do not relax because the consequences are uncomfortable.”Read statement
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- eMudhra defends its response to the certificate incident
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The Dispute Index. "eMudhra defends its response to the certificate incident". First published: 2026-10-29. Last updated: 2026-10-29. https://disputeindex.com/events/7136-emudhra-says-it-handled-the-incident-diligently-revoked