DCWP says its click-to-cancel rule is consistent with state law
NYC Department of Consumer and Worker ProtectionNew York City consumer and worker protection agency
DCWP defended the rule's consistency with state law while identifying its expanded city provisions.
“the rule is fully consistent with the existing approach in the GBL”
Original text
Official statement
Where this statement fits
Was Mamdani right to require click-to-cancel for subscriptions?
DCWP adopted New York City's click-to-cancel rule under Mayor Mamdani's administration. It took effect on October 1, 2026. Mayor Zohran Mamdani defended city enforcement against subscription traps. NetChoice had opposed the proposed rule, citing overlap with state law and added compliance costs. The final text clarified that retention offers are restricted when they obstruct or unreasonably delay cancellation. The dispute concerns the need for added city requirements, penalties and restitution, not a general right to make subscriptions difficult to cancel.
Source and context
Original text
About this source
The final rule explains the response to public comments, changes the retention-offer clause and sets an October 1 effective date. Offers are restricted when they obstruct or unreasonably delay cancellation, not categorically prohibited.
Archived copy (opens in a new tab)Official statement
About this source
The release announces a final cancellation rule alongside a separate proposed junk-fee rule. Its savings figures are estimates, not measured outcomes.
Archived copy (opens in a new tab)Before the quotation
The adoption explanation recounts objections that the rule was unnecessary or confusing.
After the quotation
The agency identifies the rule's expanded penalties, restitution and cancellation media.
How this statement is classified
The label describes this statement's response within the context above.
Why this label?
The case examines added city subscription requirements. DCWP defends adopting the rule while acknowledging its expanded provisions.
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More from this case
Read the full caseMamdani backs city enforcement against subscription traps
“No one should need 45 minutes of hold music to stop paying for something they never wanted”Read statement
NetChoice opposes added city subscription requirements
NetChoice
“The legal uncertainty created by the proposed rule would itself cause harm to consumers and businesses alike.”Read statement
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The Dispute Index. "DCWP says its click-to-cancel rule is consistent with state law". First published: 2026-10-12. Last updated: 2026-10-12. https://disputeindex.com/events/5602-dcwp-defended-the-rule-s-consistency-with-state