Liberman denies using losses to target customers
Paul LibermanDraftKings co-founder and president of operations at the hearing
Liberman tells Louisiana regulators that DraftKings does not target customers or segments on the basis of their losses. He argues that most customers spend more than they win, making loss alone an unhelpful targeting distinction.
“But we don’t use that, once again, to target in any way a particular customer or customer segment because we don’t think that that’s relevant.”
Reporting
Where this statement fits
Are DraftKings' AI-targeted promotions exploiting vulnerable gamblers?
EFF and Senator Richard Blumenthal say DraftKings' alleged use of AI-selected promotions exploits vulnerable gamblers. CEO Jason Robins denies targeting people with gambling problems and says the company uses warnings, limits and account restrictions to protect customers. A proposed class action adds a legal challenge to the dispute.
Source and context
Reporting
About this source
The report gives the board's conditional extension, its reasons and the executives' responses about targeting and player protection.
Before the quotation
Regulators ask about reports that AI is used to target losing or vulnerable gamblers.
After the quotation
The board extends the license conditionally while requiring further information and investigation.
How this statement is classified
The label describes this statement's response within the context above.
Why this label?
Relative to allegations that DraftKings uses customer losses for targeting, Liberman directly denies the practice.
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AG office raises concerns about exploitation
Massachusetts Attorney General's Office
“allegations raise serious concerns”Read statement
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The Dispute Index. "Liberman denies using losses to target customers". First published: 2026-10-25. Last updated: 2026-10-25. https://disputeindex.com/events/6791-liberman-tells-louisiana-regulators-that-draftkings-does-not