Jennie Bond: "there are usually two sides to a conversation and a story"
Jennie BondRoyal commentator; BBC royal correspondent 1989-2003
Jennie Bond told BBC Breakfast she had no reason to doubt that Spencer's account reflects his own memory, while noting there are "usually two sides" to such an account; she separately described his "vindictive account" as "extraordinary."
Responding to
During the phone call confirming Diana's death in 1997, then-Prince Charles "sounded giddily elated - like a lottery winner."
“I have no reason to disbelieve this is his memory of what happened, but there are usually two sides to a conversation and a story.”
Reporting

Where this statement fits
Earl Spencer's memoir claims about King Charles's reaction to Diana's death
In his memoir "Swan Song: Diana, My Sister," serialised from September 2026, Charles Spencer makes a series of claims about how the then Prince Charles behaved towards him after Diana's death in 1997. He writes that Charles told him by phone, "Rest assured, we'll forget her soon enough," and, in later excerpts, that Charles sounded "giddily elated – like a lottery winner" during the call and that he now suspects Charles was weighing how the death might free him to marry Camilla. Buckingham Palace, in a rare on-record statement, did not directly confirm or deny the quotation, saying instead that "the pain of fraternal grief can cloud reason, affect judgment and colour memory," and declined to respond again to the later claims. The dispute is whether Spencer's account of Charles's words and demeanour is accurate.
Source and context
Reporting
About this source
BBC News report on the second tranche of memoir excerpts. It is the first source to carry substantive third-party responses to Spencer's account rather than only Spencer and the Palace. The BBC is reporting interviews conducted on its own programmes -- Arbiter on Newsnight, Bond on BBC Breakfast -- so the quotations are first-party to the broadcaster. The article also records that representatives of Prince Harry "have said they do not want to comment on the book" and that Buckingham Palace pointed back to its September 16 statement rather than issuing a new one.
Archived copy (opens in a new tab)Before the quotation
Said on BBC Breakfast on September 18, 2026, the morning after the Daily Mail published the second tranche of excerpts from "Swan Song: Diana, My Sister" alleging that Charles sounded "giddily elated" on the call confirming Diana's death.
After the quotation
Bond covered the royal household for the BBC from 1989 to 2003, including the period of Diana's death, but was not a party to the call Spencer describes. Her remark is the more equivocal of the two commentator responses carried in the same BBC report; Dickie Arbiter rejected the account outright the previous evening.
How this statement is classified
The label describes this statement's response within the context above.
Why this label?
On whether Spencer's account of Charles's words and demeanour is accurate, Bond holds two materially different positions at once. She credits the account's sincerity ("no reason to disbelieve this is his memory of what happened"), which withholds any suggestion that Spencer is inventing it, and in the same breath withholds endorsement of it as an accurate record of the exchange ("there are usually two sides to a conversation and a story"). She also characterizes the account as "vindictive" and "extraordinary," a judgment about how Spencer has told it rather than about whether it is true. “Challenged the characterization” loses because she expressly does not dispute Spencer's rendering -- she declines to treat his memory as the whole of it, which is a weaker and genuinely two-sided position. “Condemned” loses because her criticism is of the memoir's tone and motive, not of the case's underlying matter.
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- Charles Spencer
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“At no point am I looking to discredit anyone.”Read statement
Spencer tells CBS he is “absolutely not bitter” and that his book “would be more bitter” if he were
“No, I'm absolutely not bitter. I can tell you, if I was bitter, this book would be more bitter.”Read statement
Spencer tells CBS he is “reporting that’s the fact,” not “justifying or criticizing”
“He sounded excited in a sort of upbeat way. … Yes, and obviously I'm not justifying or criticizing. I'm reporting that's the fact. … I said in the book that that might have been it, yeah, but that's obviously … I can't say what he was thinking”Read statement
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The Dispute Index. "Jennie Bond: "there are usually two sides to a conversation and a story"". First published: 2026-09-18. Last updated: 2026-09-26. https://disputeindex.com/events/1049-jennie-bond-told-bbc-breakfast-she-had-no